ASSESSING THE READINESS OF THE NORTHERN CEMENT DIRECTORATE TO ADOPT THE EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM) MODEL FOR INSTITUTIONAL PERFORMANCE EVALUATION
Keywords:
EFQM Model, Institutional Performance, Institutional Excellence, Performance Evaluation, Cement Industry, IraqAbstract
With the emerging challenges of modern industrial institutions, there is a need for modern management models that would enhance the management of institutions and help attain sustainable institutional excellence that can measure institutional performance. The European Foundation for Quality Management (EFQM) model is considered one of the most widely-used and comprehensive institutional performance appraisal and improvement models in the world. This study aimed to find out whether the EFQM model can be used as an assessment tool for the Northern Cement Directorate's performance. The research was descriptive – analytical, using the case study method and checklist consisting of nine criteria of European Excellence Model, except interviewing administrative leaders and directorates officials. The focus was on an evaluation of the extent of implementation, documentation and performance gap of each criterion of the model. The results revealed a level of compliance with the requirements of the EFQM model that was very high. The Strategy criterion and the Processes, Products and Services criterion had the highest rates of implementation and documentation, both at 97%, followed by the Customer Results criterion at 96%, and the Leadership criterion at 95%. The gap for the 'Partnerships and Resources' criterion was 17%, for 'Society Results' 17% and for 'People Results' the highest at 19%. In overall conclusion, the results reveal that the Northern Cement Directorate has organizational and managerial capacities in order to implement the EFQM model as a tool for the evaluation of the institutional performance. This study contributes to the body of knowledge about evaluating the excellence of institutions in industrial organizations in Iraq and provides a set of practical recommendations regarding human resource management, knowledge management, enhancing institutional cooperation and continuous improvement.
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