THE IMPACT OF ELECTRONIC PAYMENT SYSTEMS ON ENHANCING THE COMPETITIVENESS OF GOVERNMENT INSTITUTIONS IN LIGHT OF DIGITAL TRANSFORMATION

Aqeel Raham Hassoon

Авторы

Aqeel Raham Hassoon Accounting Department, College of Administration & Economics, University of Wasit, Iraq

Ключевые слова:

Electronic payment systems, competitive efficiency, digital transformation

Аннотация

This study aimed to analyze the impact of electronic payment systems on enhancing the competitiveness of government institutions in light of digital transformation, based on the importance of digitalization as a strategic tool for improving institutional performance and raising the quality of public services. The study sought to answer the main question: To what extent do electronic payment systems contribute to enhancing the competitiveness of government institutions? The study adopted a descriptive-analytical approach. Data was collected through a questionnaire distributed to a sample of employees in several government institutions that implement electronic payment systems. The data were analyzed using the SPSS statistical software, relying on arithmetic means, standard deviations, Pearson's correlation coefficient, and linear regression analysis, at a significance level of 0.05. The results showed a statistically significant positive correlation and impact between the level of implementation of electronic payment systems and the dimensions of competitiveness, namely operational efficiency, service quality, speed of completion, beneficiary satisfaction, and cost reduction. The results also showed that electronic payment contributes to improving institutional performance, enhancing financial transparency, and reducing reliance on cash transactions, which positively impacts the image and competitiveness of government institutions. The study recommended expanding the application of electronic payment systems within a comprehensive digital transformation strategy, while providing a robust technological infrastructure, developing human resources, and updating legislation governing digital transactions. This will ensure that these systems are used to their fullest potential in enhancing the efficiency of government institutions and improving the quality of services provided to citizens.

Библиографические ссылки

A. H. M. Shaheen and M. F. Sharaf, “The role of digital payment technologies in enhancing financial inclusion: A systematic literature review,” FinTech Journal, 2025.

M. Zachariadis, P. Ozcan, and D. N. W. Jeremy, “The API economy and digital transformation in financial services,” Journal of Financial Transformation, 2019.

M. A. Brism, Z. K. Jabbar, and A. S. Ghiyadh, “The impact of artificial intelligence on enhancing the digital value of electronic payment systems in Iraq,” Journal Port Science Research, 2024.

A. M. ElMassah and M. Mohieldin, “Digital transformation and public financial management,” Journal of Information Systems Engineering and Management, 2020.

V. Stefanelli, F. Manta, and P. Toma, “Digital financial services and open banking innovation,” Journal of Financial Innovation, 2022.

N. Elisa, L. Yang, F. Chao, and Y. Cao, “A framework of blockchain-based secure and privacy-preserving e-government system,” Journal of Network and Computer Applications, 2020.

M. Iansiti and K. R. Lakhani, Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World. Harvard Business Review Press, 2020.

M. Christodorescu et al., “Offline payment systems for central bank digital currencies,” Journal of Financial Cryptography, 2020.

I. Abdel Rahman, “The legal framework of electronic payment cards: A comparative study,” Journal of Legal and Economic Studies, Zagazig University, 2023. [Online]. Available: https://journals.ekb.eg/article_329466.html

R. Saeed, “Electronic payment: The path toward a cashless economy in Egypt,” Journal of Politics and Economics, October 6 University, 2024. [Online]. Available: https://journals.ekb.eg/article_349849_0.html

A. A.-F. E. Baliq, “Regulations and rules governing electronic payment systems for bills: A comparative applied study,” Arab Studies Journal, 2024. [Online]. Available: https://journals.ekb.eg/article_337652.html

H. S. Mohamed, “The role of electronic payment methods in enhancing government expenditure efficiency,” Journal of Politics and Economics, 2022. [Online]. Available: https://journals.ekb.eg/article_248884.html

M. Y. Al-Sharabi, “The impact of electronic payment methods on banking performance efficiency: An applied study in the Iraqi banking sector (2018–2022),” Entrepreneurship Journal for Finance and Business, 2024.

S. Ben Zaid, A. H. Zian, and M. Talha, “The role of electronic payment tools in improving the quality of digital financial services: A study on Golden Card users,” Journal of Economic Studies, 2025. [Online]. Available: https://asjp.cerist.dz/en/article/264518

A. M. Al-Saedi, M. Al-Emran, T. Ramayah, and I. Alalwan, “Factors influencing the adoption of digital payment systems,” International Journal of Information Management, 2020.

S. Dubey, “Blockchain-based payment systems: A bibliometric and network analysis,” Journal of Financial Technology Research, 2022.

S. Al-Ayed and S. Al-Hamoudi, “Evaluating the implementation of e-government services in Saudi Arabia from the perspective of beneficiaries,” Arab Administrative Journal, 2019. [Online]. Available: https://journals.ekb.eg/article_66855_0.html

Juniper Research Team, Digital Payments Market Trends and Future Growth. Juniper Research Reports, 2021.

A. S. H. Al-Sheikh, “Financial technology and its role in improving tax systems: A case study of the Jordanian Income and Sales Tax Department,” Journal of Humanities and Social Sciences, 2025. [Online]. Available: https://www.jalhss.com/index.php/jalhss/article/view/1416